We1wun Privacy Policy – Malaysia User Data Protection

This Privacy Policy is published by we1wun and applies to all users who access or use our platform via the official website at we1wun.net or through the we1wun mobile app available on Android and iOS.

We understand that entrusting personal information to any online platform requires a high level of confidence. That is why we take this responsibility seriously — not merely to comply with the law, but because we believe every user deserves to know exactly what happens with their data.

This policy covers all aspects of personal data handling by we1wun — from how data is collected and used, to who may access it and how you can control your own information.

We1wun only collects data that is strictly necessary to deliver our services, ensure account security, and comply with regulatory requirements. The following are the main categories of data collected:

Data you voluntarily provide during registration, KYC verification, or through communication with our support team is also stored securely.

We1wun uses your personal data solely for the purposes listed below and will not use it beyond the scope stated here without obtaining your consent first:

• Account management: Creates and maintains your account, processes logins, and manages security settings.
• Transaction processing: Handles deposits, withdrawals, and your financial transaction history within your account.
• Identity verification: Carries out the necessary KYC process for legal compliance and anti-money laundering prevention.
• Fraud prevention: Monitors account activity to detect and prevent any suspicious or unauthorized activity.
• Customer Support: Responds to inquiries, resolves complaints, and provides the necessary technical support.
• Platform improvement: Analyzes usage patterns to improve platform performance, interface, and content.
• Service communications: Sends important notifications related to your account, security updates, and terms changes.
• Legal compliance: Meets reporting and compliance requirements set by the relevant authorities.

We1wun does not sell, rent, or trade users' personal data to third parties for marketing purposes. However, there are limited situations where sharing data with certain parties is necessary to operate our services:

• Payment providers: Minimal financial data necessary to process your deposit and withdrawal transactions, shared with payment processors.
• Licensed game providers: Account information required to ensure game integration functions correctly and accurate RTP.
• Identity verification services: Licensed KYC partners who help us verify user identity to a high security standard.
• Legal requirements: Data will be shared with the relevant authorities when required by law, court order, or official investigation.

All third parties that receive we1wun user data are bound by strict confidentiality agreements and must comply with data protection standards equal to or exceeding our own.

User data security is we1wun's highest priority. We continuously invest in security infrastructure to ensure your data remains protected at all times:

• 256-bit SSL encryption: All data communications between your device and we1wun servers are secured by high-grade SSL encryption protocols.
• Stored data encryption: Sensitive data stored in our databases is encrypted using modern encryption algorithms — the data cannot be read even by internal staff without appropriate authorization.
• Two-factor authentication: An extra security layer for account access that protects you even if your password is compromised.
• Real-time monitoring: The security monitoring system operates 24/7 to detect and respond to any suspicious activity.
• Regular security audits: Our platform undergoes regular internal and external security audits to identify and address any vulnerabilities.
• Internal access controls: Access to user data is restricted to staff who require it for their specific duties, enforced through a role-based access control system.

We1wun uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions correctly, and analyse usage patterns.

• Essential cookies: Required for core platform functions such as login sessions, language preferences, and security. These cookies cannot be disabled.
• Performance cookies: Collects information on how you use the platform to help us improve performance and user experience.
• Functional cookies: Saves your preferences such as game settings and display options to deliver a more personalized experience.
• Analytics cookies: Helps us understand usage patterns in aggregate and anonymized form to improve the platform.

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect the functionality of the we1wun platform. The we1wun mobile app uses equivalent technology for the same purposes.

As a we1wun user, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010:

To exercise any of the above rights, please contact the we1wun support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe and provide a written response.

We1wun retains your personal data for as long as your account is active or as long as necessary to provide our services. Once an account is closed, personal data will be kept for the minimum period required by Malaysian law before being permanently deleted.

• Financial transaction data: Retained for a minimum of 7 years after the transaction occurs, in line with Malaysia's financial legal requirements.
• KYC documents: Retained for the period specified by the compliance requirements of the relevant authority.
• Security logs: Retained for 12 months for fraud detection and dispute resolution purposes.
• Support communication data: Retained for 2 years for reference in the event of future complaints or disputes.

Once the required retention period has ended, your data will be permanently deleted or fully anonymized from our systems.

We1wun services are exclusively for individuals aged 18 and above. we1wun does not knowingly collect or process personal data of children under 18 years of age.

We1wun reserves the right to update or modify this Privacy Policy from time to time. When material changes are made, we will provide notice through appropriate channels, including in-app notifications, a notice on the homepage, or email to registered users.

The "Last Updated" date at the top of this document reflects the most recent date this Privacy Policy was revised. We encourage you to review this page periodically to stay informed about how we manage your data.

Continued use of the we1wun platform after these policy changes are published will be considered acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us through the following channels:

• Live chat: Available 24/7 via the we1wun web platform and app — the fastest way to get an immediate response.
• Email: [email protected] — for written enquiries or formal data-related requests.
• Response time: We are committed to responding to all privacy-related inquiries within 5 business days.